Permit Lead Feed Cancellation & Refunds

Version 2026-10-27-N · October 27, 2026 · America/Phoenix

This page explains, in plain language, how cancellation and refunds work for Permit Lead Feed subscriptions offered by Beowulf Ventures LLC, doing business as Permit Lead Feed, 7337 E Doubletree Ranch Rd, Suite 200-236, Scottsdale, AZ 85258. It summarizes the Subscription Agreement (mainly Sections 2, 4, 5, and 13) and the Service Terms. If this page and the Subscription Agreement conflict, the Subscription Agreement controls. All times are America/Phoenix.

At a glance

• Cancel any time online at My account > Subscription. No fee, no notice period, no call.
• Ordinary cancellation stops your next renewal. You keep access through the period you already paid for.
• Monthly plans: 30-day first-month money-back guarantee if you have not closed a lead. No proof required. Your business then cannot re-subscribe for three months.
• Annual plans: the first annual payment is non-refundable. You can get a full refund of a renewal charge within 30 days after it.
• We start refunds we owe within a reasonable time: typically within 10 business days for guarantee, annual renewal, refused-order, and over-limit refunds, and typically within 15 business days for refunds after our breach or a service outage.

How to cancel

• Online: sign in with the email you used at checkout, go to My account > Subscription (https://permitleadfeed.com/account/subscription), and select Cancel subscription. This is the only way to cancel. You do not need to contact anyone, and there is no retention offer, call, survey, or approval step.
• Can't sign in? Reset or set up your password from the sign-in page. If you still can't sign in, or the Subscription page isn't working or doesn't show your subscription, email info@permitleadfeed.com and we'll help you cancel. If we receive your email before your renewal date, we'll treat your cancellation as made on the date you emailed.
• Free Weekly is never charged. You can stop it at any time by turning off feed email on your My account page or by using the unsubscribe link in any feed email.

When cancellation takes effect

• Your cancellation counts the moment you submit it online, even if we process it later. If you had to email us because you couldn't sign in or the Subscription page wasn't working, it counts from the date we received your email.
• Cancel before a renewal and that renewal will not be charged. If it is charged by mistake, we refund it.
• If you cancel after a renewal has already been charged, it stops the following renewal.
• After an ordinary cancellation, access (and any premium place) continues to the end of the period you paid for. Partial months or years are not refunded, except under the guarantee, the annual renewal refund, billing-error correction, our breach, or law.
• We send an email confirming your cancellation and its effective date, typically promptly. If your confirmation is late or missing, your cancellation still counts.
• Canceling does not by itself request a refund. To get a guarantee or renewal refund, email us and ask for both cancellation and a refund (see below). You don't need to cancel online first; a guarantee or renewal refund ends your subscription.
• Unsubscribing from marketing email, pausing feed emails, or removing your card does not cancel billing, and neither does any other email or message, except as described under "Can't sign in?" above. Text messages do not cancel a subscription. Texting STOP, CANCEL, or any other message asking to cancel only stops text messages. Canceling a paid plan does not move you to Free Weekly.

Monthly plans: 30-day first-month money-back guarantee

• Who it covers: the first monthly payment for Delayed Daily ($20), Premium Daily ($99), or Premium Hourly ($199). Annual prepaid plans are not covered.
• The condition: you have not closed a lead from your permit feed. That means you have not signed a contract for, or been paid for, work with a customer you first found through Permit Lead Feed.
• How to claim: email info@permitleadfeed.com and ask for both cancellation and a refund. No proof of unsuccessful outreach, questionnaire, minimum usage, or exact wording is required; we rely on your request.
• Deadline: we must receive your request by 11:59 p.m. America/Phoenix on the 30th day after your first successful monthly payment. Your order confirmation email shows the exact deadline. Upgrades, downgrades, added accounts, or new billing details do not restart the 30 days.
• What happens: access ends and any premium place is released when we receive your request, and no further renewals are charged. We start a full refund of your first monthly payment, including tax and without processing or cancellation fees, within a reasonable time, typically within 10 business days, to your original payment method where practicable. The guarantee covers the first monthly payment only, not later upgrade or renewal charges.
• Three-month lockout: after a guarantee cancellation, your business cannot sign up for any plan for three calendar months from the cancellation date (the same date three months later, or the last day of that month if there is no such date). A different email, account, or representative does not get around this. We do not hold your place, and all 20 premium places may be taken when you return.
• The lockout applies only when you use the guarantee. It does not apply to ordinary cancellation, annual renewal refunds, billing-error refunds, refunds required by law, or refunds for our breach.

Annual prepaid plans

• Prices: Delayed Daily $200 per year, Premium Daily $990 per year, Premium Hourly $1,990 per year, charged in full in advance and renewing automatically every 12 months until you cancel.
• First annual payment: non-refundable, and not covered by the monthly guarantee. It can still be refunded if we refuse your order or fail to activate it, for a billing error, if we breach or discontinue the service, or where law requires.
• Refund after a renewal: you can cancel and get a full refund of an annual renewal charge by emailing info@permitleadfeed.com. We must receive your request by 11:59 p.m. America/Phoenix on the 30th day after the renewal payment. No reason or proof is required. We start the full refund, including tax and without fee deductions, within a reasonable time, typically within 10 business days. Access ends and any premium place is released when the refund is processed. This does not trigger the three-month lockout.
• After the 30-day window: canceling stops the next renewal, and access continues through the paid year, with no full or prorated refund.
• Renewal reminder: 30 to 40 days before each annual renewal, we email you the renewal date, the amount, the renewal term, how to cancel, and the 30-day renewal-refund window.
• If we miss the reminder: you can cancel and get a full refund of that renewal charge at any time within 60 days after the renewal payment.

Refused or delayed orders

• We may refuse or cancel an order, before or right after payment, only if no premium place is open at checkout, your business is not a business or does not serve Phoenix, your business is in a guarantee lockout, we reasonably suspect fraud or misuse, or the law requires it.
• If that happens, we tell you, you get no paid access, and we start a full refund within a reasonable time, typically within 10 business days.
• Access normally starts within minutes. If it is not working after a successful payment for a reason that is not your fault, email info@permitleadfeed.com. If we do not fix it within a reasonable time after you contact us, you can cancel for a full refund at any time before your access is working.

Premium orders over the 20-business limit

• Premium checkout closes when a trade reaches 20 premium businesses. Occasionally, simultaneous orders can push a trade past 20. That order goes through and starts normally.
• Within 30 days after that payment, we may keep the order or cancel it. If we cancel, we email you, your premium access ends, and no further renewals are charged.
• We refund every payment for a canceled over-limit order in full, including tax, even if you have already used the service. We start the refund within a reasonable time, typically within 10 business days. That full refund is your only remedy if we cancel.
• A cancellation for this reason does not trigger the three-month lockout. With an active Delayed Daily plan you can join the premium waitlist.
• If we keep your order, it continues like any other subscription, but we may decline to renew it at the end of a billing period by emailing you at least 14 days before the renewal date.

Billing errors

• If you think a charge is wrong, email info@permitleadfeed.com within 60 days after the charge so we can investigate and correct it. This does not waive rights that cannot be waived or claims for unauthorized charges.
• Good-faith card disputes remain available, but please contact us first so we can fix the problem quickly.

Failed payments

• If a renewal payment fails, we may retry the charge and will email you.
• If payment is not completed within 10 days after that email, we may suspend access. If it is still unpaid after a further 10 days, we may end the subscription.
• There is no late fee, interest, or failed-payment fee.
• Removing your card or reversing a charge does not cancel your subscription. To cancel, use My account > Subscription.

Price changes

• Your price is fixed for the period you have already paid for.
• We email you at least 30 days before a monthly plan renews at a higher price, and at least 60 days before an annual plan renews at a higher price or with a material change to its terms.
• A change applies only to renewals after that notice. You can avoid it by canceling before the renewal. If we did not give the required notice, the old price applies to that renewal.

Other refunds

• If we end a paid subscription for our own convenience (on 30 days' notice), or you end it because of our uncured material breach or a substantial service outage as described in Section 13 of the Subscription Agreement, we refund prepaid fees for the unused period, calculated by actual days; for a breach or outage termination we start this within a reasonable time, typically within 15 business days. Refunds required by law are always available.

Questions

• Email info@permitleadfeed.com. We do not offer phone support. Our text line, (602) 581-7635, is for account and support text messages only and cannot be used to cancel; to cancel, use My account > Subscription. The full rules are in the Subscription Agreement and Service Terms.

Read the full Subscription Agreement. If this page and the Subscription Agreement conflict, the Subscription Agreement controls.

Questions: info@permitleadfeed.com.